Children First

Learoyd Road, Poole, Dorset, BH17 8PJ

01202 380015

Welcome to

Canford Heath Infant School

We Are Proud To Be A Gold Level Rights Respecting School

Pastoral Care


Our TEACH Trust schools are not just about academic achievements, but the safety and development of the whole child.  We recognise that, for all our children to achieve their full potential we also need to take care of their emotional well-being.  All staff in all the TEACH Trust schools work together to support the children to achieve their very best educationally, socially, physically and emotionally.  

If you have any concerns about your child, whether it is at school or at home, then we are happy to listen and help where we can. If you require any support in the home with your child or family, then we can direct you to the relevant services that may be available to help. If you would like to speak to the Pastoral Care Worker then please contact them:

Mrs Rachael Lippitt - 01202 380015 or via email at

Sometimes things happen at home, large or small, which can affect your child and it can often impact on them.  It is important to us that we are aware of these issues and we will do our very best to support you in any way you can. If we are unable to give you the support needed, we can discuss your concerns with other professionals who may be able to support you, such as Bereavement Counsellors, the School Nurse, Family Support Workers and many more. 

If you are concerned about the welfare of a child or family, you can contact Children and Young People's Social Care directly on 01202 735046. You can also contact the NSPCC on 0808 800 5000 or email


As part of our Pastoral Care support, in each school, we have the benefit of an ELSA (Emotional Literacy Support Assistant) who is trained to help children with any emotional support.  Where members of staff feel that a child needs additional support to develop their emotional intelligence or resilience, we would discuss this with the parent and may offer them sessions with our ELSA.  They can support children with the following:

Emotions, self-esteem, social skills, friendship skills, anger management as well as loss and bereavement. 

This support will normally be for six sessions and last up to 45 minutes, either on a 1:1 basis or as part of a group.

Our ELSA is Mrs Karen Bayliss.


Jodi Marks is our Family Outreach Worker working in the Early Help Team (BCP council) offering non-judgmental information, advice and support to parents/carers of children/young people aged 5-19 on parenting, managing behaviour, setting boundaries, routines, home safety and family relationships. Jodi visits all schools within the TEACH Trust every three weeks. You can arrange to meet her, either through the Pastoral Care Worker or the school office. There will be a reminder on our Weekly Alerts when she is due in next.

Useful Links

Poole Family Information Service

This website provides you with all the services provided in Dorset as well as signposting you to further information about subjects such as Autism, behaviour, mental health, bereavement.

EHAP (Poole Early Help Advice Point)

The EHAP is here to help you get access to the right support when you need it; in the first instance please speak to your GP, Health Visitor, staff at your child's school or Children's Centre for Under 5s. Families can also contact the EHAP directly, who can give you advice or signpost you to the right people or place.

Children’s Centres

Local Children’s Centres welcome all families with a child under 5 in the local community. They provide support and learning opportunities as well as a welcoming, safe space for fun and play.


Mosaic is a Dorset wide charity offering a pathway of support to bereaved children, young people and their families.


Child and Adolescent Mental Health Services (CAMHS) teams are groups of Professionals who help children, young parents, parents and carers where there are mental health difficulties. A referral from your GP or school is required to access support (subject to certain criteria).

Steps 2 Wellbeing

The Steps 2 Wellbeing service provides psychological talking therapy for adults aged 18+ such as depression, low mood, anxiety, Obsessive Compulsive Disorder (OCD), Post Traumatic Stress Disorder (PTSD) and stress. The service offers Cognitive Behavioural Therapy, counselling and low intensity guided self-help.

Autism Wessex

A charity providing support, information and activities for children and young people diagnosed as on the Autism Spectrum.


Relate helps adults to understand what's going on in their relationships and change things for the better.

Victim Support

Gives emotional and practical help to people who have been affected by crime in Dorset. They are an independent charity and can bed contacted for support regardless of whether you've contacted the police, and no matter how long ago the crime took place. They will help you for as long as it takes to overcome the impact of crime.

Action for Children – Incredible Years Parenting Programme

Offering a range of parenting programmes to families looking for additional help with managing their children's behaviour.

Citizen’s Advice Bureau (CAB) Poole

To help people with the everyday issues that they face. All CAB advisors are fully trained to deal with a wide range of legal problems, benefits, debt, consumer and employment rights.  

Poole Food Bank

Poole Food Bank vouchers are issued to families in need by providing food parcels and signposting on to further support. All of the food is donated by local churches, schools and individuals - tinned and dried food is provided to ensure easy storage. Please see your Pastoral Care Worker if you require a Food Bank Voucher.